Verification instructions were sent to you via e-mail. Please, follow them and the order will be accomplished.

To complete the order you may also contact our Billing Representatives by following means:

Phone: 1.518.312.4171, 1.518.320.8714
Billing Chat: http://www.template-help.com/support_index.php?cl=billing
E-mail: billing@template-help.com


We apologize for the possible inconvenience.]]>
Proper completion of the registration form on the checkout page of our website and accuracy of your billing information on the security page of the payment gateway guarantee that you get the product without any delays. We deliver products in a .zip package via a download URL sent to your email.]]>
An invoice is generated automatically. A link to create an invoice is located on the delivery page.

Therefore, all you need to do is follow the instructions in your delivery e-mail.]]> Q: I ordered a template but cancelled the order. After this I got an e-mail that said that the order was cancelled and so was the charge from my VISA.Today I can see that my VISA is charged! Can you please tell me why this has happened, and what are you gonna do about this?

A: It usually takes 2 business days to reverse the charge if you've cancelled the order.

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Under the circumstances when we cannot call the customer to confirm the order, the customer is obliged to provide us with some documents to prove the order's authenticity. As such a passport copy or a driver's license can be used. For the customer's security, the sensitive data on the document may be covered or blurred. A condition is that a name on the document should match the cardholder's name.

You may send the document via:
E-mail: at billing@template-help.com (please, do not forget to include the order number)
Fax: +1-917-5913014

We apologize for the possible inconvenience.]]> Billing Department: billing@template-help.com
Billing Chat: http://www.template-help.com/chat
Submit a Ticket: http://www.template-help.com/tickets
]]>
You may use Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo to purchase from our authorized retailer 2Checkout.com

Chronopay.com is an official and authorized payment gateway of our company. It accepts VISA, American Express, MasterCard and derivatives of these brands.

Orders placed with a credit card are available for download at once after successful authorization and verification. It may take up to 20 minutes in the whole.

Our company also caters for those who are unable to pay with the credit card.
Alternatively, you may use Wire Transfer if being a citizen of EU. Please, refer to this article for more information.

Moneybookers.com is a convenient payment solution for those who already own a registered account with this company. Also, major credit/debit cards are accepted for one-time payment, provided that you have a GSM phone that supports Short Message Service (SMS). If you are interested in this payment option, please get to know more about it here.

WebMoney is an integrated payment option that enables you to make money transfers in real time, provided that you have Internet money such as E-Gold, WMZ etc.]]> Q: There is an "ADD TO CART" button and "BUY" button on your site that I come across when I want to buy a template. What is the difference between the two?

A: The 'ADD TO CART' option is just like your shopping cart facility in a shopping mall, you can pick up a lot of templates, throw them together and pay for them all at once; basically you buy a lot of templates at one go in an 'ADD TO CART'. You can buy more than one template from our site using the 'ADD TO CART' option but whereas in the 'BUY' option you can purchase only a single template, one at a time.]]>