Knowledgebase: Problems with Download
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Lost files - how can i redownload
Posted by SupportSuite Administrator on 01 June 2004 02:24 PM
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Q: My computer has crashed and I have lost all templates! Is there any way I could be offered a one-time re-download? A: Please contact our Friendly Support Team and provide your purchase info (one of the following: yoour email, transaction ID, merchant system order number, name of the cardholder): Live Chat: www.template-help.com/chat HelpDesk: www.template-help.com/tickets Phone: 1 917 477 0358 ext. 101 | |
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Comments (4)
Lorena
20 August 2011 10:42 PM
Smack-dab what I was lokonig for-ty!
Michael Fenech
15 December 2011 12:53 AM
Hi,
I purchase and built a web site for a client last year. The client let the site lapse at NetSol and asked me to re-up their account. I found their files on a backup and found the link from the template I purchased in March 2010. Here's my template link:
http://www.templatemonster.com/get.php?order_id=BtTW3D7k13dXPIu17I8g&templ_id=16164&sign=87CA88FC162CF379A4F6E2AE8F9F65CF
Here's my password:
BtTW3D7k13dXPIu17I8g to uncompress the folder
Help!
Thanks!
Michael Fenech
I purchase and built a web site for a client last year. The client let the site lapse at NetSol and asked me to re-up their account. I found their files on a backup and found the link from the template I purchased in March 2010. Here's my template link:
http://www.templatemonster.com/get.php?order_id=BtTW3D7k13dXPIu17I8g&templ_id=16164&sign=87CA88FC162CF379A4F6E2AE8F9F65CF
Here's my password:
BtTW3D7k13dXPIu17I8g to uncompress the folder
Help!
Thanks!
Michael Fenech
Tomasz Kostuj
15 December 2011 04:40 PM
Dear Colleague,
Please, can you allow me to download the template because I did not load a template I had paid. Details of my order are as below. Please write to me what to do to get a template.
Kind regarsd,
Tomasz Kostuj
Tenisowe Asy
Dear customer!
Thank you for your order at Entheos! It is now successfully accomplished.
Order Information
Your e-mail address you've used for purchasing: tkost@tlen.pl
Your template(s) item number: 19078
Your transaction ID: 0ib3IJAdTQmFN7v09ybF
Merchant System Order #:440927261
Total order amount: $65
Please, can you allow me to download the template because I did not load a template I had paid. Details of my order are as below. Please write to me what to do to get a template.
Kind regarsd,
Tomasz Kostuj
Tenisowe Asy
Dear customer!
Thank you for your order at Entheos! It is now successfully accomplished.
Order Information
Your e-mail address you've used for purchasing: tkost@tlen.pl
Your template(s) item number: 19078
Your transaction ID: 0ib3IJAdTQmFN7v09ybF
Merchant System Order #:440927261
Total order amount: $65
Reid w Bowling
11 February 2012 03:10 AM
Lost files - how can i redownload